I ordered 5 mirrors from Dunelm on 13th October. Firstly the Bevelled Mantel Mirror was delivered smashed with glass that fell out all over our lounge carpet. Then we had the Phantom Mirror cancelled as it was out of stock. The delivery of the remaining mirrors was delayed twice with no reason given - I had ordered on 13th October and delivery was planned for Monday 21st, then changed to Tuesday 22nd, then I was told it was delayed and could not be delivered until 29th, a whole week later. I needed the mirrors for the weekend beginning 25th, so had to order another mirror online from John Lewis and pay an extra £20 for next day delivery. I had to chase this delivery every day of the week beginning 21st October and repeatedly didn't get calls back from your company. I specially requested a call back from a manager and still never received a call back. The remaining 3 mirrors were eventually delivered on 12th October. When we opened the first one, it was faulty. We opened the second one and it was also faulty. These were expensive mirrors - over £300 each! I contacted your customer service team on 19th October and the earliest collection you could do was 28th October. I waited in all day yesterday; at 16:00 I called your customer service team (AGAIN) and was reassured that they could turn up until 7pm. No collection ever happened. I have resorted to writing a review here as I am at the end of my tether! A Dunelm customer service representative I was speaking to about the delayed deliveries said that they would give a gesture of goodwill as we had had such a nightmare. I look forward to seeing what this is.