I bought a tablecloth for my mother in law. She took it out of the packaging ( which was very flimsy and torn in places) and tried it in her table and decided a smaller size would be better. She put it back in the packaging as best she could and ripped the already ripped packaging further. I returned it to the shop and asked to exchange it for a smaller one. The manager said that they would not accept it as the packaging was ripped! He said that I could have returned it out of the packaging . He then said that this is written on the back of the receipt - which it isn’t ! If Dunelm Mill choose your use cheap plastic packaging this is clearly going to get damaged the minute you open it. I have been a good customer at the Perth branch but I will never go back asI feel this was unfair - the tablecloth was NOT damaged only the cheap plastic packaging . Not happy at all.