Shockingly bad customer service. In fact, I don’t even know why I’m writing this (other than to warn others) as nothing will get done. Ordered a range of bedroom furniture (which is lovely). I started unpacking as delivery men were still off loading. One of the side tables was badly damaged on the top towards the back. Also, when opening the vanity table, 3 fitments fell out of the box, loose which raised concerns straight away. Called customer service and spoke to Mark who apparently knows all about DIY (unfortunately, not enough to read instructions). First of all, he suggested that maybe I could put something in front of the damaged side table. I said, no, I’ve just bought it and it’s badly damaged?!?!?! He suggested I think about what I wanted to do (I told him already that I wanted a new one) and email him back advising him!! When I said that we were unable to attach the mirror securely to the vanity table as there are parts missing (he had me describe what I did have) and he insisted that that was all I needed. He assured me, as he apparently knows what he’s doing, that we only needed these three pieces despite me saying that there was no way that could possibly work. He said he’d email me a copy of the instructions so I could see. Which, he did. However, when I looked, of course, the instructions showed that we were missing several pieces! When I went back to him and advised him, he said that they will send a new side table but they don’t have those fitments (that are shown in the instructions). That’s it. I and my husband have emailed him numerous times over the past week and a half but he has not bothered responding. So I now have a vanity table which is pretty useless (certainly not secure) because Dunelm have mis-sold this product. I was supposed to have all of the items detailed but they have failed to deliver, quite literally. The fact that Mark does not bother to respond to ‘what am I supposed to do now’?! says it all. If you do order, just hope that they do supply what you have purchased otherwise you won’t be able to get hold of them. What a shame as other than this ridiculous debacle, I really love the furniture but has put me off ever buying from them again.