The absolute worst service I've ever received from a large company! I have been sleeping on a floor for a week and they expect me to sleep there another week. They have failed to deliver my bed and mattress, despite booked delivery day and time with us waiting in and taking time off work. They never even told me it wasn't being delivered until I rang customer service! I get different answers from different people. One person told me they'd booked my delivery this week, next person said it hadn't been booked and had to wait ANOTHER week, then told it would be even longer. No callbacks as promised. They can't even tell me where the bed is! One minute it's missing, the next minute it has reappeared but my delivery is not a priority. There is also no record of my conversations with people; they seem to be using invisible systems! Poor excuses given, even one staff member agreed with me that the delivery service is bad!! So if you want to continue buying from this joke of a company - beware!