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Victoria Sewell
Ordered a bedspread online. Packing ripped on arrival. Opened the packaging to view bedspread, decided it was too big so went to the store to return it. After waiting 20 minutes to see the manager I was told it could not be returned because it was bedding. Unused and in original packaging and returned within 7 days. Would not refund. Their own company policy does not state that bedspreads can not be returned. In breach of their own policy. Pursuing under the Consumer Contracts Regulations. DO NOT PURCHASE ANY DUVET SETS, THROWS, PILLOWCASES OR OTHER SIMILAR ITEMS YOU WILL NOT GET A REFUND IF PACKAGING OPENED. £65 out of pocket. Will never shop here again.
4 years ago
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Dunelm has a 2.3 average rating from 1,094 reviews

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