Ordered a mattress on 20th Feb which didn’t arrive on delivery date for £179.95, chased customer services to be told they didn’t know what had happened to it and would investigate. Phoned customer services again next day who could not confirm if it would be delivered they had to contact the manufacturer, I agreed to a refund had asked if they could replace with an alternative as explained already had bed frame delivered they said no and agreed to refund in 3-5 days. Checked account 13 March had not been refunded contacted CS again who said it hadn’t been processed would ensure this was dealt with and would be emailed to confirm on 13th. Received no such email or refund . Contacted CS again on 16th to be told the same as on 13 th possibly may have refund by the end of the week but no apology ,no apparent complaint procedure in place. Feel totally frustrated and still don’t know when I will have my money back? Awful Service