One star because I can't give zero stars. Terrible customer service. Manager of Kirclady store (Angela) is rude, unprofessional, has a couldn't care less attitude, big ego, double standards,talks down to people and is generally not interested is helping customers at all! I have phoned customer services to make a complaint to be told there was nothing they could do. I have asked for the area manager to contact me. If you do indeed care about customers and their experience why haven't you bothered to make contact? It would appear that once you have customers money you don't want to know!