I know that things at the moment are tough for companies but if you are prepared to continue selling online you should make sure your customer service is upto the task. You do not have a working phone line and sending messages via you online website does not get any type of response, also emailing you direct does not get a resonce. I order a roller blind which I later the same day I changed my mind as on the order confirmation it said it would take 6 weeks which was way too long to wait to be delivered, so have been trying to cancel the order without any luck and have not had a refund. I will not shop here again as never shopped anywhere where you cannot speak to someone or get a response to emails even with what is going on at the moment. I did get a blind from John Lewis which took 2 days to arrive and it was free delivery. Very happy with John Lewis. Maybe Dunelm should look at other companies and see just how bad their service is for online shopping and customer services. 3 weeks and still waiting for a refund so will contact my bank to request a chargeback.