We placed an online order on the 18th of May 2020, for a black chest of drawers £79.00.  Apart from the fact that the delivery was late (it said 12:45-16:45 and it arrived at 17:15hrs), we opened the box and the item was in an unacceptable condition.  All the shelves were full of scratches and  holes, much of the color is gone, and it looks second hand (to say the LEAST) , and disgraceful. We thought of asking for a replacement, but as this is the second time this happens (we received a shoe rack in dire condition and half broken a few months ago but decided not to say anything at the time and let it go), so we would like a FULL REFUND. Two weeks later and still no refund and no reply to our emails (other than the automated ones). We are so disappointed and angry that we will NEVER be shopping from Dunlem again.