I bought a parasol base on line on the 17th May and all seemed good, how wrong I was. Dunhelm sent conformation and order number to the wrong email address so when In did not receive the item I rang the store in Gloucester to ask when it would arrive. At this stage I was told that the item was not available, but according to the web site there were 23 instock.The person on the end of the said I would receive a refund. But as yet no refund, this occurred 3weeks ago but still no money returned and all attempts to contact customer service have failed, sending e mails have been futile and I have been unable to speak to any one or get any questions answered. All services are closed and getting in touch with the store did not solve anything, they harped on it was all in the hands of customer service, but after about 10 calls later customer is still closed, my emails are sent back with unable to help get in touch with customer services. What a waste off time and effort till now no one seems to care or have zero help of any kind. So my advice to anyone thinking of buying anything from Dunhelm on line don't do it, plus this store will never get my custom again,absolute rubbish