I placed an order on May 20th and was given the delivery date of “on or before 27th May”. The date came and went so I tried calling customer services.... phone lines are off.... I submitted a “contact us form” and received an auto response that someone will be in touch. It’s now been a week and I haven’t received a reply to my email or direct message on twitter and Facebook. I’m fully aware that we are in the midst of a pandemic but the way you are treating your customers is disgusting. From reading these reviews it appears I’m not the only one being ignored. I just want to know if I will ever receive my order or if I can have a refund. The money has been taken from my account but no item received! People cannot afford to be out of pocket right now!!!! Please respond.
4 years ago
Dunelm has a
2.3
average rating
from
1,094
reviews
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