I purchased a bed on the 15th of June. Delivery date given was 15th of July. Received several updates about my order, including a few yesterday to confirm the delivery today. Like an idiot, I cleared the room and dumped my old bed!! Waited for the text message I was promised this morning with a time slot. I got a text alright...."Sorry we are unable to deliver your order due to a problem with our network. We will contact you in 48 hours" I contacted customer service. Apparently the courier only got part of my order!!. Do you want a refund or shall I raise another order. Simple question.. How long will it take to deliver if you raise another order? their reply. Can you just confirm if you want a refund or raise another order. I have no words. Why did I not read the customer reviews first. Still no further forward.... .Is this a genuine company? Why do they get away with it? What is the point of the Consumer Right Act