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John T
Abysmal customer service - DON'T ORDER ANYTHING ONLINE. Dunelm list items as available online when they're not. They telephone to give a postponed delivery date which doesn't materialise. No further communications, just automated emails advising "To confirm, your order 4005154101 is still on track to be with you by 02/07/2020" - sent after 02 July 2020! There is no real-time customer support or telephone communication available. All due to Covid-19 of course. RUBBISH. An appalling customer experience - a frustrating waste of time from a company that has no empathy with the diabolical customer experience it provides.
4 years ago
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Dunelm has a 2.3 average rating from 1,094 reviews

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