I Bought my curtains from Dun Elm Mills a couple of years ago. I decided recently that they were looking a little grubby so took them down to clean them. As the label on them stated that they must be dry cleaned only I took them to the dry cleaners. I was warned by them that because the pattern contained a deep plum colour it could run, but they also told me I had no other option as this fabric could not be washed. They did advise me at this time that the store was liable for replacing them if the colour did run as it was on their advise that they were being dry cleaned. You guessed it, the colour ran and whilst it caused the cream background of the curtains to turn pink it also leached out the plum coulor from the fabric leaving them looking tatty and old. On taking them up on their advise of contacting the company, Dun Elm Mills, I had a very poor response from them, as indeed most other reviews seem to state. They blamed me for having them cleaned after the warning from the dry cleaners. As a gesture of good will!! would only give me their last sale price for them being £7.which was less than a quarter of the dry cleaning bill, never mind a fraction of the cost of the new curtains when I bought them. I was told that nothing in their store is guaranteed for more than a year. I am appalled, where ever did customer service go, in the old days (not so long ago) stores prided their reputation and would keep their customers happy whatever the cost. So if buying curtains from them I advise you to bear this in mind and assume that your curtains will only be fit to last a year and it may not be possible to wash or clean them as they are obviously not made to last. I will be taking this up with the O mbudsman or the Office of Fair Trading, as I reccommend the rest of you do. These people should not be allowed to get away with poor quality products and after sales like this.