Used the online service for the first time to order several items. I ordered 4 cushion covers size 55 and received 3 size 55 and 1 size 43. Having paid extra for an overnight delivery i was very disappointed. The instructions for this scenario are not clear so i telephoned Dunelm for advice, it took over 15 minutes for them to answer the telephone costing me £3.12 for the call. Take photos they say to prove what you have received and email them - no i wont - i will go to Dunelm and take it up with people - more expense and my time. Wont be using Dunelm in the future the packing staff either cant read or they cant be bothered to check that the goods they have picked for the customer are correct.