Never had an issue with dunelm and always loved their items until recently. I ordered a mattress after trying it out in store and selected my delivery date which was around a month after my order date (I needed this specific date as I was moving that weekend). Upon delivery the wrong mattress arrived. I couldn’t call anyone as their phone lines were closed so I called my courier who was very helpful and gave me the depot number. I called the depot who really couldn’t care less and told me to email and wait 5 days for a response. I then went on live chat and explained to Roy what had happened. His response was, and I quote, “problem number 1 is It can’t be delivered until the 12th August” - no apology. This was over 2 weeks after the wrong mattress was delivered. I explained this is not acceptable as I was moving that weekend and I do not have a mattress, however Roy did not care about this. After over 2 hours on this live chat and asking to be called to discuss a complaint over 4 times, Roy ended the chat without warning. After chasing Dunelm for a response to my complaint I am still yet to hear anything and I doubt I will. If I could give 0 stars I would.