I call the customer support line and nothing leads to vacuums. Dead end. So I go to chat and try a couple things they suggest, then it says "Can't chat, try later," or something like that. I had tried once before too and never got through. The product worked but you have to clean all dust and dirt by pulling it out with your hand. After 7 years it starts and stops. I'd like to buy a new one but I had quick questions for them and I can't get through. This is DC44 Animal vacuum.
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