I got a rubbish product with rubbish customer service....I wasn't rude but when I realised things weren't going to be resolved...I told them I understood the fact that they personally don't design their products but what has happened on their side was genuinely disappointing and I would lying if I said I was happy... I wished her all the best though. Then as I'm about to hang up the girl on the phone literally begs me to let her do her 3 minute sales pitch about their latest products....Like she would get fired if she didn't 🤣 So I felt sorry for her personally and sat and listened!! TERRIBLE COMPANY.