I loved Easons when I lived in Ireland so I wanted to support the shop by buying a holiday gift from them. The purchase went through eventually (I only knew this because I found it on my bank statement) and then nothing. I used the support form on the site - never got a response. After a long time, they send me an email - (addressed to my email but with the recipient's name) telling me one of the items was out of stock! It was in stock when I purchased it! I called the recipient today and found out he got a book in the mail and did not know who it was from because the shop did not include the gift card. I am not impressed and won't buy from Easons again.