very poor customer service. purchased two items, both arrived smashed due to them being sent in only a single layer plastic bag despite them being large brittle items. they then had assured me they had already sent two more replacement items only to then begin sending me sarcastic responses and then saying they had lied and hadn't sent any items and that i would have to post the items back to them for a refund. avoid this unprofessional and disgusting shop. unless you want to be made to feel like you should be treated like scum for having the audacity to want an item undamaged as listed. they do not act in a reasonable or professional manner at all. gives small businesses such a bad name when usually its the large firms that treat their customers like dirt, guess east2eden is bucking that trend and bringing poor service back to the small shops.