I wouldn't give that company one star, only the fact that I have to, to put a review on your site. The most appalling company I have had the misfortune of dealing with and I would urge everyone to give them a wide berth. From the very beginning they got everything wrong even so far as taking over the wrong MPAN number for my electricity, even though I proved I had given them the correct one. Since then it has been a catalogue of errors; bills being issued that I simply don't owe for my actual account and other accounts that don't even belong to me, including the account with the wrong MPAN number that, last year, THEY had to refund me on. I could go on and on but won't bore you. Avoid like the plague! They should not be trading, it's that simple.