Wish I could give them a minus score. I have a ongoing complaint with the Energy Ombudsman that as been going on since mid June when they took a substantial amount from my bank without notifying me, promised me a refund that didn’t happen which was returned to my account eventually through me contacting my bank myself. It has taken me an eternity to Switch to another supplier due to the fact that they kept blocking the switch first with the electric and then the gas going backwards and forwards allowing one to switch and cancelling the other lost time how many times this happened regardless of their agents assuring me many times that there would be no objection. The switch has finally gone through but not without problems. My account as far as I know because of the sparse information apparently is in debit with the gas and in credit with the electric. They agreed on more than one occasion to settle up after the final meter readings which is the norm with other Energy companies I have dealt with in the past. I have been harassed by their debt recovery service with approx 40 phone calls including 22/23 when I was on holiday in USA with a time zone difference of 8 hours behind the Uk receiving 2/3 calls in the early hours of the morning any between 1am to 6pm over a three week period. I emailed them explained that I was on holiday and the time difference and asked them to stop calling. The calls continued so I had no option but to switch my phone off. I am still receiving calls every day since I got back from my hols and a email with a amount owing with a blank PDF. I could go on and on about this company but I’m losing the will to live. Avoid them like the Plague.