Were cheap but oh deary me not cheerful in the slightest. And now, not even cheap, just very, very poor. After a successful ombudsman conclusion to some abysmal communication issues, including moving us to an online only account and not emailing bills, we foolishly decided to stay with them. Their representative moved us onto a good tariff. A few months later we get a bill showing us that we were not moved to this tariff but the considerably more expensive evergreen. Hello, Mrs ombudsman here we go again. Their complaints team seem to have one role, obfuscation. Please offgen close these cowboys down.