After a year with Economy Energy we decided to leave due to the new deals being offered. We are in credit to the tune of 500 pounds but getting it refunded is proving very difficult. We were advised that it would take 6-8 weeks to generate final bill and then a further 28 days to refund the money. After arguing with the Customer Services and the manager that this was not satisfactory we submitted a formal complaint. Eleven days later we has not heard anything in relation to the complaint but our online account showed our final bills so we rang to request the money. The gas refund was requested but we were told we were owed more back for the electric than showed so would have to request a new bill. We were told this would show on our account by the following Monday but it never arrived. After giving them a few extra days we contacted them tonight to be told it could take a further 6-8 weeks for the bill, the officer then refused to let us speak to a manager. When we asked about our complaint we were told it had been closed as the issue was resolved, in whose eyes!!!!certainly not ours and was closed without any correspondence with ourselves. Have been promised email after email to confirm details but they never arrive. The firm is an absolute joke who have no idea what customer service is. God know when we can expect our refund but am prepared to continue to fight them all the way on this, the money is ours not theirs yet they can hang onto it as long as they like. NOT BLOODY LIKELY, THEY ARE THIEVES