I switched away from Economy Energy on the 24/07/18 with a credit on the account. There is no dispute over the amount of credit, they just refuse to return this money to me and we are now 3 1/2 month down the line. I have chased them up via email and have had an excuse, also via email, on each occasion. I did advise them in one email that there is 'no reason why this payment should be delayed unless it is corporate policy to deliberately do so' and they did not reject this so therefore it must be true and of course it is possible to transfer money very quickly and easily these days. If you wish to deal with this Company make sure your account is NEVER in credit with them.