IF YOU ARE THINKING OF MOVING TO ECONOMY ENERGY, DO NOT DO IT. My experience is exactly the same as the last few complaints. I closed my account at the end of September and am still waiting for a refund of £273. A month ago they said it would be paid in 28 days. I spoke to them today and they said I am in the new improved and quicker refund system but they can't tell me when I will get my money! I asked to speak to a manager and they refused, I asked to speak to the accounts department and they said they don't have a phone!! I have requested a full copy of my account but that will take 30 days!!!!