Like others waiting for a refund made worse when they have admitted making a mistake on the final bill by charging too much but still no refund forthcoming "it's on a spreadsheet but can't give a date" shameful obviously staff have been told what to say to customers due a refund what type of people would continue to work for this unethical company despite obviously knowing what is going on. I will take legal action. Luckily paid 'final bill with credit card so asking for them to investigate & refund me as well. Quick to take money dishonest when asked to return what is due.