I placed an order for a Mercedes taillight assembly on May 25th while I was on vacation. I received an email on 5/26 stating it was shipped. When I got home on May 31st I used UPS tracking and discovered that only the shipping label had been created and it had not shipped yet. I called eEuroparts on 5/30, 5/31 and 6/1 trying to get information as to when it would ship. After continual questioning of the customer service reps, I discovered that they used email to communicate with the warehouse and would inform me once the warehouse let them know the status. I had also emailed them on 5/30 with still response to that. I asked to have order canceled and issue me a refund. I was told that they would have to email the warehouse and if the warehouse responded that the itme had not been shipped they would issue a refund. If the warehouse wasn't responding to emails regarding shipment status, would they respond to a refund request? I also found out that while I ordered from eEuroparts, the item was to be shipped from NEWPARTS.COM. I don't know if this order was outsourced of it eEuroparts & Newparts are tied together. Very questionable business practices and antiquated technology used. Unfortunately, I hadn't searched review before placing this order and needed the part in a hurry. I have called my bank and placed a "Dispute" on the charge. I don't foresee this being resolved rapidly.