I ordered from EMP a couple of times. The first item I bought for Christmas (a watch) broke in the second I got it out of box but it was an easy fix so I didn't complain. I had no problem with the next 2 orders, they were nice, good quality clothes, but the most previous order I placed simply hasn't been delivered despite showing on the Royal mail tracking site that it has. I have tried getting this issue resolved but they take literally days to answer my emails, and there's no other way of contacting them. I'm not sure if I should actually wait for a replacement or just buy another one while they still have it in stock.