Placed an order 6th September 2022. Advised would be delivered before 16th September. They incorrectly refunded an item twice (that was done at the end of August) and I have paid them back one of the refunds (on 12th September). Chased them on 15th September to see where my order was (as it doesn’t confirm dispatched) and my account had a block on it because of the refund they had given. Nobody had told me. Have queried this with this via there alleged ‘customer service’ chat portal on four occasions with no response. Have emailed them which received a standard acknowledgement advising a response in 48hrs but were now a week down the line and I have heard absolutely nothing from them. Tried ringing a number I found for them but surprise surprise, nobody answered. £173 quid out of pocket, no items received as order not dispatched yet, no response to my chat messages or email and they don’t answer the phone. Customer Services? You’re having a laugh!!! Absolute joke of a company.