I am very disappointed with my recent experience with enterprise. I picked up my car on 26th and found on the same day that there was some curbing damage on the rim, which could not have been my fault as I drove from a parking space at the pick up point to a parking space at work and did not park next to a curb. I pointed this out to them on the day and they told me that this is considered wear and tear anyway. The car was then picked up on the 30th of April, I left it at the agreed location as instructed and the keys with the person I was told to leave it with. They then picked up the car and checked it in without me being present, at which point they noted tyre damage next to the curbing damage which would have occurred, and sent the bill to my email, informing me that I have been charged. By my understanding, this is supposed to be agreed with the customer upon check in, but this was not possible as I was not present. I would have hoped that I could have at least received a call to discuss and have the opportunity to have a look as the car was being picked up, but no such call happened and I was very surprised to receive this email instead of being treated like a person. The following day I had a look at the car in the car park, to find that this damage was only to the rim protector. The staff member I spoke to informed me that the tyre was dangerous and if it got hit there again it was more likely to fail. Any tyre fitter will tell you that this is a load of nonsense, if there is no damage to the steel cables, then the tyre has not lost any of its strength. The rim protector is there to protect the wheel rim (hence the name…….), not to protect the tyre structure. If the wheel being curbed is considered wear and tear, then how on earth is an additional lump of rubber that serves no purpose other than to protect said rim? For this ‘damage’ that I did not cause, I have been informed I will be charged £200. The cost of fitting a like for like model of the tyre that was ‘damaged’, it would only cost £120. I was told by the same staff member that this was because they did not know how much it would cost. In other words, they took what they wanted without even checking. As I did not cause this ‘damage’ and there is no reason to change the tyre anyway, I will be disputing this payment, I will not be recommending enterprise to anyone. It is especially disappointing as I had used them before and would have certainly considered them in the future as well.