I had a horrible experience with a rental car from Enterprise that was arranged through Aviva, the insurance claims management company of a driver who rear ended me, resulting in my vehicle being a total loss. My trouble started when my own insurance was cancelled, as I had no insurable vehicle. Since I provided my insurance information when I picked up the rental, I called Enterprise to make sure I was still covered for third-party liability. I was told I was not, and then made several calls to Aviva and my own car insurance since Enterprise suggested I should try to get my cancelled insurance extended, which was not possible. I called Enterprise again the next day, and after an employee consulted with someone else in the office, was told that Enterprise would "cover anything", though the communication was confusing and it is still not clear to me what policy I was being insured under and what would happen should I be in an accident that was my fault. My next problem occurred when my rental car broke down. The clutch went on the car, and though I was able to get it home, I had to then wait for the repair company that Enterprise contracted to come look at the vehicle, and eventually tow it. While the repair person was there, both he and I tried to call Enterprise to figure out what to do about getting me a vehicle so that I could get to work the next morning, but no one in the office answered the phone despite the office being open. This went on for about 45 minutes until we gave up. I called Enterprise later in the day and was told I could get a rental car the next morning, which was fine, but did ultimately result in my being late for work the next morning as I had to wait for Enterprise to open for the day. After my rental period was over and I returned the car, I started receiving parking fine notifications form Enterprise, with a hefty administration fee of £35 each (this is not the cost of the parking fee, it is just the administration fee that Enterprise charges for sending the issuing parking enforcement your contact information). These fines are from my workplace, where I have an annual parking pass. I've now received four of these administration fees, and received the first well over a week from the time it was issued. If I had been informed in a timely manner, I could have updated the parking office with my temporary registration plate information and avoided the additional fines. My workplace has waived the fees since I pay monthly for parking, and I have been trying to contact Enterprise to ask for the administration fees to be cancelled, by they have been very slow to communicate and are making it very difficult. They have insisted that I send them a "notice of cancellation" from the issuing authority, which is not my workplace, but a parking management company which does not publish contact information, so I have no way of contacting them. My bank has now identified the charges that Enterprise is making to my account as fraudulent, and I've lost access to my bank account.