One Star is Too Generous: Avoid at All Costs If I could give this out-of-hours car hire service zero stars, I would. My experience was nothing short of a nightmare. As a policyholder in dire need of emergency assistance, I sat in anticipation from 2pm, only to receive a call at 8pm – a whopping six-hour delay. Each time I called for an update, I was met with feeble excuses and promises of imminent car delivery, none of which materialized until 10pm. Their callous disregard for my situation, where I explicitly mentioned my son's exams, was appalling. Their cavalier response, citing a "busy night" and a subpar handover, was not only insulting but downright irresponsible. In a desperate attempt to rectify the situation, I contacted BMW, only to be met with further deceit from enterprise. They fabricated a tale, reporting to bmw, incessant calls throughout the night, conveniently absent from my call log. Requests to escalate the matter to a manager were met with silence – no answer, no response to texts. In summary, this company's behavior is nothing short of disgraceful. They exhibit a blatant disregard for customer needs, resorting to lies and evasion when confronted with their shortcomings. Save yourself the trouble and steer clear of this abysmal excuse for a service provider.