Terrible customer service and a total ripoff. I returned my car through drop box on Gatwick on 4th June. Till date I didn’t get any email confirming closure of my booking, however, the company deducted £150 from my deposit without stating any reason. I sent an email which is still unanswered. Meanwhile, I was sent two traffic violation fine. I paid one online and filed a review petition with the authorities regarding the second. The authorities have given me six week till a decision, but I was shocked to find out today that Enterprise has deducted fine amount from my card without waiting for the outcome of petition. I find this behaviour as total rip off. Will NEVER select this company again.