If I could give no star would. 1. Booked and paid for automatic 8 months in advance for 15 day driving in UK - but not available - had to take Manual which caused significant pain while being forced to drive with severe Knee arthritis for 6 days before could be changed to automatic 2. Repeated lying from 3 different branches on action they were taking to remediate, including a reimbursement amount. EG email to next location to arrange for change of vehicle - did not occur, promises for reimbursement etc, 3 Inadequate response from complaint escalation process, required numerous calls before p.ss poor response received one month later 4. then failed to inform that Marleybone location was on border of London Congestion Zone and took 125 GBP from account to pay citation, as within a few minutes of collecting car drove inadvertantly into the Zone so could backtrack onto Marleybone Rd to go in other direction to get out of London. Very upsetting when didnt even know such a zone existed. BAD customer service, BAD follow up. NEVER again with this company and all friends and family told Date of experience: 04 May 2024