The very worst Customer service experience I have ever had! Enterprise cancelled our minibus hire 3 days before our planned holiday due to limited availability of vehicles, but with no real explanation. Despite having booked and paid over £1200 4 months earlier. In order to book another minibus at extremely short notice, we needed our money refunded so that we could pay. However, the only person that would talk to me was a member of the Sidcup office who had no control or influence over a refund, other than to tell me it would take 7-10 days!! Having had my rental cancelled by them, and not having received any kind of service or rental, they still would not express my refund, they just held onto my money. I tried to speak to management at the local branch, and higher up the food chain, but nobody, was willing to talk to me! I tried contacting them via social media accounts, and was promised calls, but nothing came! Enterprise hid behind its faceless corporate bureaucracy, and confronts customers with a wall of silence. Off the back of this our holiday was cancelled, our accommodation would not refund due to the imminent arrival date. Extremely poor customer service! No way to speak to anyone with any decision making capability! Awful payment/refund policy. Will not use again, advise you don’t either!