Scammers. 2000 GBP were taken from my bank account for small superficial scratches on the front bumper (which indeed weren't there when I took the car), and possibly an impact on the front left rim which I believe was there before I took the car (reading from other online reviews, those small impacts on the rim do seem to be a standard way for them to take money from you). I was supposed to get reimbursed when the work had been done but I haven't heard from them since (3 months ago). I received a congestion charge after renting a car. That is ok because indeed I drove in the congestion charge area. What is wrong is that the cost is 90 pounds + 35 pounds admin fee. Ii should cost 15 pounds total which is the normal congestion charge, but they say they haven't registered the car for the congestion charge area, while I rented the car just outside of the congestion charge area and they never mentioned I would have to pay such an amount if I did get into that area.