We used Exotic Voyages for a previous trip to Myanmar, and their service was excellent then. So when it was time to go exploring the remote area of North West Vietnam, we didn't need to look any further for a travel agent to manage our unusual trip. Exotic Voyages are easy to deal with, and nothing is a problem for them. Both Ly and Rose were extremely helpful. Thankfully Rose noticed my passport was about to expire and sent me an urgent Messenger message and email, in time for me to rush a new passport and visas through. Our journey was 5 days, 4 nights setting off from Hanoi towards Ha Giang. This part of Vietnam is remote and still untouched. We stayed in the best accommodation available, including a thatched bungalow in a rice terrace. Our guide Trung had a great relationship with the local people, so we were invited into people's homes for a look around, into schools, markets etc. He always found somewhere for lunch that was safe, healthy eating. He extended one day's driving to venture to the Vietnam/China border at Tianbaozhen which we loved. The roads were atrocious but our trusty driver got us around every hairpin bend and up and over every mountain pass. We only had one truly scary incident when confronted with a car passing a truck on one of these hairpin bends. Trung was friendly and knowledgeable with excellent English. He was an expert on all things Vietnam, and managed to answer all our questions. We had a lot of laughs during our long days driving. By the time we finished our tour, we felt like we'd gained 2 more friends. I would highly recommend using Exotic Voyages for any travel within Asia.