Can't say enough great things about EV and supporting staff! I contacted Exotic Voyages about 6 months prior to our departure to Vietnam to help with planning hotels,, excursions, transportation, etc. I was immediately connected with Hoa Tran, our personal travel designer. Hoa reached out over phone and email ready to serve and to better understanding of my family's travel and taste preferences. Within a short time frame, Hoa sent over a personal travel itinerary which includes multiple destinations within Vietnam. As part of the itinerary, Hoa did a great job of describing what we could except at each stop and what types of actives would be available to us. I had a couple questions and suggestions that Hoa immediately addressed and in the end we ended up following her recommendations. At this point we had finalized our trip details and were just waiting for our departure date. I would occasionally email Hoa a question about the trip (food, weather, etc.) and she always replied immediately, I wonder if she ever sleeps since we are 13 hours apart. Fast forward a couple months and one week out from departure...COVID 19 hits and all the previous planning was up in the air and uncertain at best. Vietnam was in the process of shutting down boarders and it became apparent our dream vacation wasn't going to happen. Hoa immediately reached out and presented a couple options for us to consider based on our level of comfort. I never expected to need a good problem solver while booking travel arrangements, so this was above and beyond what I was expecting from EV and Hoa. One option presented to us which we ultimately pursed was to travel to Thailand who at the time was not experiencing the same COVID 19 issues as other parts of the world. Within a weeks time frame EV and specifically Hoa, came up with a completely new travel itinerary to Thailand! We basically did the southern gems of Thailand tour offered on their website. This still took a tremendous amount of planning on Hoa's end. I plan on reviewing each destination and hotel separately so i won't go into detail here but all destinations and accommodations along the way were impeccable. The overall trip was seamless and incredible. All connections, transfers, went off without a hitch. We even had to get a tooth pulled when we landed in Bangkok. I texted our tour guide (Nana) and she immediately set up an appointment at a nearby dentist and gave us directions on how to get there. We even got a text from other EV staff to ensure we felt safe and knew where to go. I can't compliment the customer service enough. Keep in mind this is when COVID 19 started ramping up. EV and Hoa were in constant communication about what we should be expecting and any closures. We only missed one excursion due to the virus, this obviously wasn't anyone's fault and EV immediately refunded our money, I didn't even have to ask. To sum up, EV helped us monitor flight status out of Thailand and back to the states while we were hanging out at some incredible beaches. We were thankful to be able to relax and quarantine ourselves on beaches in such uncertain times. After two and a half weeks of traveling through Thailand we were able to return to the states. Upon arrival, Hoa reached out to confirm we made it home and to see if she could be of further assistance. This review isn't so much about the hotels, destinations and experiences EV and Hoa helped set up on short notice but the incredible customer service we received during these unprecedented times. We are truly felt safe during our travels and greatly appreciate the guidance we received before, during and after our trip. If we had to do it again, we wouldn't change anything. Do not hesitate if you are planning a trip to Asia to go through EV, you will not be disappointed.