This is by far the worst experience I had buying online and trust me, I buy online A LOT. I placed an order on 30th january, it was shipped on 2nd feb. I waited 21 days to report it as not received (as advised). I ordered for over 120 euros of items, because there was a special offer going on and I was supposed to receive a gift bag worth over 120 euros for free. I didn't plan to spend this much, but it was worth it for the free gift bag (some great items inside). After I reported my order as not received I right away received an email saying that they re-shipped the order but without the free gift back because it was out of stock. So basically I spent over 120 euros for nothing!! I would have prefered to be offered an option to just cancel the order and get my money back, It was not worth it without the free gift bag. I am pretty sure they did this with a lot of people, got a lot of orders from people hoping to get the free bag, and then just remove it from the order. SCAM SCAM SCAM!! Dont buy from them, or risk being scammed.