I purchased a number of items over the Easter bank holiday, some of which were gifts. Following their dispatch, Evri clearly lost my parcel. I contacted the customer services only to be ignored to the point that I feel ghosted. After a number of messages and responses to their emails, despite asking for them to track the parcel and ensure I receive the items, I still don't have what I paid for two weeks ago. Moreover they just advised that one of the items is no longer available and carelessly offered a refund. I still don't have the rest of the items despite asking for them number of times. They have no consideration for the consequences of the poor service quality they offer. I am totally distressed and will never ever shop from them again. When it really matters, their customer service is appalling, beyond poor and disappointing.