I never ever wrote a bad review but I had to share my experience. I placed an order with a few elemis products (even though i only needed 1 product) in order to be eligible for the elemis gift set. I could see it in my cart and placed the order. I received my order but no gift set. I checked the confirmation email and it was not included. I tried contacting them via email, whatsapp and their chat on their website. NO reply!.. I was searching my email one day thinking maybe they responded and it went to spam..but i found an email from years ago where the same thing happened to me and I completely forgot. Not happening a 3rd time.