Customer Service for this company is appalling. I ordered a festool plunge saw which came with a tape measure. It was broken. I asked for a replacement tape measure and their response was "It was free and not on the invoice so we will not replace". WHAT KIND OF RESPONSE IS THAT.!!! No compassionate dealing with the client. We spend tens of thousands a year on tools and I would never buy a screw from this lot again for the sake of a tape measure :_))) It wasn't the price of the tape measure, it was the principle of the matter. All the trade know we spend money hand over fist, every day - They spend their budget on trying to get us to buy from them and then when they have us, this is the treatment. Disgraceful Bye Bye FFX,