Let me start off by saying i have loved and raved over fitflop brand shoes for several years now...I have bought MANY from fitflop! And referred numerous friends and family. But i got a pair of $90 boots in and they hurt my ankle sooo bad they are un-wearable!! So i kindly ask in service dept about this issue. They came back with a 30% discount code REALLY??? All i wanted was a pair of boots in equal value. But the said no and if i change my mind i can have the 30% code... I think this is very sad on their part...anyone can already get 20% off all day and your gonna offer me 30%!!! SAD SAD Not sure i will continue to do service with this company anymore.