I had to return all 5 pairs of limited addition clogs and slip on So sad because it looks so promising with new updated technology But they are bad bad quality ! Yet, limited addition ?! $150 + tax is not fully refunded even I paid in full not sale ( new limited addition )! Clogs are huge , slippers with 2 streps hurt my feet even I wear other fitflop slippers perfectly ( older make)! Their returns are very difficult And customer service impossible to reach via phone to ask things , forget it ! Their mannerism and professionalism do not exist , they sound unhappy, tired , mean , but mostly Are out of reach . I sent numerous emails about my delayed refunds - no reply ! I will need to fight legally because I have all return receipts and pictures taken at the ups . Hold on to your receipts , better yet shop this brand in dept stores for real service and if you need to try on or return at least you can walk into a store . Fitflop is hit or miss . Not all of quality is created equal ! But Fitflop online is total junk quality , returns are awful , impossible to get refunded . I would stay away from this site , because it is a huge risk and wasted time to deal with such poor customer service and awful people ! Can’t believe how unprofessional Fitflop is as a company ! Stay away, please ! I will for sure after they give me my refunds . Will take lots of my time and energy !