I have been a Fit Flop lover for the past 4 years - basically this is the only shoe/sandal I wear. I have literally purchased over 20 pairs! They have been fabulous and customer service was always 100%. Not now. I have been trying to return a pair (too small, even though I have always been purchasing this size). Called twice - they say there phone lines are closed, (even though it’s during business hours), they say email - so I have emailed twice, no response. Has the company changed hands?? This is not the customer service I have experienced in the past. Are they going under? Unfortunately I won’t be buying anything else from them unless they make a drastic change. Still love their product. Sad.