Hello, I have to start out by saying I love these shoes. I have five pairs. Anyway, the last pair of shoes I bought were sneakers. I had them less than a year and maybe wore them about 6 months of the year, because of snow. So the stitching starts ripping out by the top of the shoe and the lining is coming undone. I asked for some sort of compensation. They said too bad. They are from wear and tear. I'm 61 years old!!!!! The shoes are just poorly made. I'm just so disappointed as the shoes are expensive for me. Well, just wanted to let you know how sucky the customer service is. Thanks for listening. I'm gonna miss this brand.