This company started off good but they have deteriorated in their product tremendously…started off with the quarter size wobble thingy and those shoes were really good the moment they started making them in china with the Las Vegas chip size wobble board the are no good anymore my feet start hurting in 3 months flat….and once by mistake they sent the agent in the USA where I live their wholesale invoice… and I was shocked to see that the shoes I paid 120 bucks for was costing something like 3 or 4 us$….. I know a business is not a charity but this is called loot…. I stopped buying from them since…..now I wear only Munro and Memphisto….. the best in every which way… this is plastic rubbish… I am surprised how they are still in business….my nightmare with them stopped after I started wring on Facebook tagging them …for a discrepancy of 5 pairs…. Yuck !!! Shameful and yes the customer service sucks I think it’s run by one or Two people who by now are probably millionaires ..