The material on the surface of the shoe is very poorly made as are the toe-posts -harsh , rough the material does not 'give'. Within 1 hour of wearing them they made my feet sore and bleed. I have read similar reviews that other customers have posted and I think you should withdraw this product as it gives the FitFlop Brand a bad name . I have contacted customer services and I explained that I have been purchasing FiFlops for years with no issues. I also explained that I had discarded the packaging into the recycling immediately the sandals arrived that's how confident I was . Unfortunately the refuge collectors arrived that day therefore I do not have the packaging to return the item. Nonetheless your advisor asked me to send photographs which he said he would be passing on to your Head Office. I am awaiting your response now .I would like a full refund plus a guarantee that the return expenses paid please