I called the fitflop regarding my returned. I sent it back because it was too tight and I want my refund... very frustrating and disappointing because they got my returned already on 10/16/24 but the processing of my refund it was takes forever and until now they never refunded my money for my original payment. And then I called again and it said it will be refunded by Nov 4th and I did checked PayPal account and still never refunded me. What's going on!!!! So I called again for the 3rd time and now the customer representative said he will email the office so it will be process.. This company Fitflop was not very good and not very helpful when it comes to customer service and when it comes to returning your items (product).... You will be waiting for your refunded money... so hopefully I can get my money back... because their shoes is not that cheap it still pricey and I want my money back.